How Much is Shipping?
Shipping costs vary depending on the weight of the items that are in your cart. You can view your shipping costs before you proceed to purchase. From time to time we offer free shipping promotions, so be sure to sign up for our newsletter as our sales are announced via our newsletter and social media pages.
When will I get my order?
Non subscription box orders take 1-3 business days to process, package and hand off to carriers for shipment. Transit times once processed vary depending on various factors. Typically transit times range from 3-10 days (excluding weekends and holidays).
When your order has shipped, you will receive a shipping confirmation email that will include your order information and your tracking number. You will also receive delivery confirmation.
NOTE: BROWN SUGAR BOXES SHIP ONCE PER MONTH, AROUND THE 15TH OF EACH MONTH.
Available Shipping Options & Transit Times:
- Standard Shipping (transit time is 3 - 8 business days)
- Rush Shipping (transit time is 2 - 5 business days)
- Priority Shipping (transit time 1 - 2 business days)
- Canada (transit time 7 - 14 business days, not including processing time)
- Rest of World (transit time is 7 - 21 business days, not including processing time)
**Note: For International Shipments: Methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by your carrier.
What Is Shipping Protection Insurance?
Insurance is package protection for your online orders. When you add Insurance at checkout, you can easily submit claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Insurance protection and need to file a claim? Simply contact us at email@example.com - include your order number, the item(s) you need to submit a claim for, and the reason for your claim.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Insurance shipping protection at checkout.
When you add shipping protection, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the customer care team for a replacement or refund within 24-48 hours.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add shipping protection at checkout.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at firstname.lastname@example.org and we will be happy to work with you to remedy the situation.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Shipping Protection at checkout, contact us at email@example.com - include your order number, the item(s) you need to submit a claim for, and the reason for your claim.
Does Shipping Protection cover stolen items?
Yes! When you insure your orders with shipping protection, stolen items are eligible for replacements or refunds.
Does Shipping Protection cover subscriptions?
In the event your order is lost or stolen, contact us for assistance.
If your box contains damaged items, we will issue a replacement. Should you encounter any issues with shipments of your subscription box, contact firstname.lastname@example.org.
WHAT IS YOUR RETURN POLICY?
We are committed to making sure you are 100% satisfied with your order. We do NOT provide cash refunds under any circumstances, however, if you aren’t happy with the merchandise you purchased, we will accept exchanges within 30 days of the original purchase date with a valid receipt and ALL tags attached. We will accept returns for store credit only, we don’t process returns for refunds unless there’s a damaged item or an error with your order.
Please read the following suggestions to make sure you have the best buying experience with Izzy & Liv.
Please double-check your sizing against our size charts before making a purchase to prevent needing an exchange. Please note that “Ladies Fit” tees will be a smaller/tighter fit vs “Unisex” tees which will be larger and more forgiving with a relaxed fit.
Exchange requests incur a $6.99 restocking fee due which will be due at the time of processing. An invoice will be sent to complete and confirm your purchase. When the exchange is processed and the returned item is received and inspected, you should receive your store credit shortly after.
After 30 days, we can NOT issue any store credits, exchanges, or replacements.
WHAT CAN NOT BE RETURNED?
Brown Sugar Box items can NOT be returned or exchanged. You may update your size preferences for future boxes in your account. If there is an issue with an item in your box that is our error, you MUST notify us within 7 days of receiving your box. NO exceptions!
You can NOT return items that were free gifts, promotional items with retail value, purchased longer than 30 days ago or marked as final sale.
We do NOT accept washed, used or worn merchandise; items MUST be in their original condition.
Clearance/Sale items or gift cards are NOT returnable or eligible for store credit.
The following items are final sale and can NOT be returned, nor are they eligible for store credits or exchanges:
Any item more than 30 calendar days after delivery
Intimates, hats, and bathing suits
Surprise boxes, mystery boxes, promotion boxes, bundles/gift sets
WHO PAYS FOR RETURN SHIPPING?
If the error was made by us (i.e., the wrong item shipped, or damaged upon arrival), the return shipping costs will be waived.
If it’s determined the error was made by us, and it was purchased during a sale, and we authorize a return, a partial credit will be issued that is equal to the amount you paid, NOT the full retail price of the item.
Otherwise (i.e., you ordered the wrong size, etc.), the cost of return shipping will be deducted from the store credit amount. You may return the item for a replacement/exchange or store credit. Please note that processing fees will apply.
HOW DO I SUBMIT A RETURN REQUEST?
Please contact customer support at email@example.com. You will need to provide your order number and the email you used when you placed an order.
Please do NOT send us the item(s) to be returned until you have received a return authorization from a member of our customer service team.