Izzy & Liv Is Still Open! However, please be advised due to the impacts of COVID-19, we are experiencing delays in order processing time. Orders may take approximately 5-7 business days to process to ship. Transit times once shipped will vary depending on your local postal service.
Amidst the COVID-19 pandemic, we are doing everything advised to ensure we can process and ship your order safely, and deliver your order in as timely a manner as possible. Our warehouse is taking extreme safety precautions to fulfill and ship your orders. Due to the extreme care they are taking, a temporarily smaller staff and a surge in online orders, there are delays in getting your order out the door. Please note that once in transit, your order may additionally be delayed with delivery carriers (DHL, FedEx, USPS) due to the overall increase in online orders and deliveries. We value and appreciate you, and thank you for support and patience. For any questions regarding orders you may have in process, email us here.
How Much is Shipping?Shipping costs vary depending on the items that are in your cart. You can view your shipping costs before you proceed to purchase. From time to time we offer free shipping promotions, so be sure to sign up for our newsletter as our sales are announced via our newsletter and social media pages.
When will I get my order?Orders take 5-7 business days to process, package and ship your order. Shipping times vary depending on the numerous factors. Typically transit times range from 3-10 days (excluding weekends and holidays). When your order has shipped, you will receive a shipping confirmation email that will include your order information and your tracking number. You will also receive delivery confirmation.NOTE: BROWN SUGAR BOXES SHIP ONCE PER MONTH, AROUND THE 15TH OF EACH MONTH.
Available Shipping Options & Transit Times:
- Standard Shipping (ships between 4 - 10 business days, not including processing time)
- Express Shipping (ships between 2 - 5 business days, not including processing time)
- Rush Shipping (ships between 2 - 3 business days, not including processing time)
- Canada (ships between 7 - 14 business days, not including processing time)
- Rest of World (ships between 7 - 21 business days, not including processing time)
**Note: For International Shipments: Methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by your carrier.
What Is Shipping Protection Insurance?
We’ve partnered with Simply insurance —a package protection solution—to give our customers the best possible delivery experience. Simply insurance is package protection for your online orders. When you add Insurance at checkout, you can easily submit claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Insurance protection and need to file a claim? Simply contact us at email@example.com - include your order number, the item(s) you need to submit a claim for, and the reason for your claim.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Simply Insurance shipping protection at checkout.
When you add shipping protection, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the customer care team for a replacement or refund within 24-48 hours.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add shipping protection at checkout. When you add shipping protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24-48 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at firstname.lastname@example.org and we will be happy to work with you to remedy the situation.
What do I get when I insure my order with Shipping Protection Insurance?
Shipping Protection Insurance is protection for your online orders. When you add Shipping Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the customer care team for a replacement or refund within 24-48 hours.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Shipping Protection at checkout, contact us at email@example.com - include your order number, the item(s) you need to submit a claim for, and the reason for your claim.
Does Shipping Protection cover stolen items?
Yes! When you insure your orders with shipping protection, stolen items are eligible for replacements or refunds.
Does Shipping Protection cover subscriptions?
Shipping protection does not cover recurring or prepaid subscription products. In the event your order is lost or stolen, we will offer a credit to be applied towards the renewal of your next month’s box. If your box contains damaged items, we will issue a replacement. Should you encounter any issues with shipments of your subscription box, contact firstname.lastname@example.org.
WHAT IS YOUR RETURN POLICY?
We are committed to making sure you are 100% satisfied with your order!
If you are not happy with the merchandise you purchased, you may exchange or return it as long as you contact us within 30 calendar days of when you received it. After 30 days, we cannot issue any refunds, exchanges or replacements.
As long as the item(s) are unworn, in their original condition, there are no questions asked.
*Brown Sugar Box items cannot be returned or exchanged. You can update size preferences for future boxes in your account. If there is an issue with an item in your box that is our error, you MUST notify us within 7 days of receiving your box. No exceptions.
Who pays for return shipping?
You may return the product for a refund, replacement/exchange or store credit (you choose) if:
Items that cannot be returned and final sale(not eligible for refunds or exchanges):
**Please be sure to check our size charts to ensure you select the correct size for you.*Please note that Ladies fit tees will be a smaller/tighter fit vs. Unisex tees which are larger/and more forgiving/relaxed.
How Do I Submit A Return Request?
Please submit a return request using the form. You will need your order number and the email you used when you placed your order. Please do not send us the item(s) to be returned until you have received a return authorization.
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