Izzy & Liv Is Still Open! However, please be advised due to the impacts of COVID-19, we are experiencing delays in order processing time. Orders may take approximately 5-7 business days to process to ship. Transit times once shipped will vary depending on your local postal service.
Amidst the COVID-19 pandemic, we are doing everything advised to ensure we can process and ship your order safely, and deliver your order in as timely a manner as possible. Our warehouse is taking extreme safety precautions to fulfill and ship your orders. Due to the extreme care they are taking, a temporarily smaller staff and a surge in online orders, there are delays in getting your order out the door. Please note that once in transit, your order may additionally be delayed with delivery carriers (FedEx, USPS, UPS) due to the overall increase in online orders and deliveries. We value and appreciate you, and thank you for support and patience. For any questions regarding orders you may have in process, email us here.
How Much is Shipping?
Shipping costs vary depending on the items that are in your cart. You can view your shipping costs before you proceed to purchase. From time to time we offer free shipping promotions, so be sure to sign up for our newsletter as our sales are announced via our newsletter and social media pages.
FREE STANDARD SHIPPING ON ORDERS $99 OR MORE!
- No code required, make sure FREE STANDARD SHIPPING option is selected before placing your order and your cart total is at least $99 or more.
- Valid on Domestic Orders only (Orders in the Continental US, and APO Addresses.)
- Valid on first month box of new subscriptions only, standard shipping rate of $6.95 will be charged on renewal shipments.
When will I get my order?
Orders take 5-7 business days to process, package and ship your order. Shipping times vary depending on the numerous factors. Typically transit times range from 3-10 days (excluding weekends and holidays). Packages ship via FedEx SmartPost, which means the package begins with FedEx but is transferred to your local Post office for delivery.
When your order has shipped, you will receive a shipping confirmation email that will include your order information and your tracking number. You will also receive delivery confirmation.
NOTE: BROWN SUGAR BOXES SHIP ONCE PER MONTH, AROUND THE 15TH OF EACH MONTH.
ROUTE+ Package Protection
Izzy & Liv is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Purchased Route+ and need to file a claim? File here.
ROUTE+ Package Protection FAQ's:
Where is my order?
Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route+ package protection at checkout.
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at firstname.lastname@example.org, and we will be happy to work with you to remedy the situation.
What do I get when I insure my order with Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Does Route+ cover stolen items?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
Does Route+ cover prepaid subscriptions?
Route+ does not cover prepaid subscription products. Should you encounter any issues with future shipments of your prepaid subscription, contact email@example.com.
We accept returns for a refund or exchange within 30 days of receipt. Items must be unworn and unwashed. Customers are responsible for the cost of returning items, unless the reason for the return is the fault of Izzy & Liv (wrong item sent).
Exchange requests incur a $6.99 restocking fee.
Personalized/Custom and Clearance/Sale items are final sale.
**Please be sure to check our size charts to ensure you select the correct size for you.
*Please note that Ladies fit tees will be a smaller/tighter fit vs. Unisex tees which are larger/and more forgiving/relaxed.