We are committed to making sure you are % satisfied with your order!
If you are not happy with the merchandise you purchased, you may exchange or return it as long as you contact us within 30 calendar days of when you received it. After 30 days, we cannot issue any refunds, exchanges or replacements.
As long as the item(s) are unworn, in their original condition, there are no questions asked.
Exchange requests incur a $6.99 restocking due when the exchange is being processed. An invoice will be sent to complete your purchase. Please double check your sizing before you purchase to prevent needing an exchange.
* Brown Sugar Box items cannot be returned or exchanged. You can update size preferences for future boxes in your account. If there is an issue with an item in your box that is our error, you MUST notify us within 7 days of receiving your box. No exceptions.
* Personalized/custom items cannot be returned or exchanged. PLEASE double check your personalization and refer to our size chart.
*Clearance/Sale items or gift cards are not refundable and cannot be returned.
Who pays for return shipping?
You may return the product for a refund, replacement/exchange or store credit (you choose) if:
Items that cannot be returned:
Please submit a return request using the form. You will need your order number and the email you used when you placed your order. Please do not send us the item(s) to be returned until you have received a return authorization.