If you're not happy, we're not happy!

==>> click here to submit a return request

What is your return policy?

We are committed to making sure you are 100% satisfied with your order!

If you are not happy with the merchandise you purchased, you may exchange or return it as long as you contact us within 15 calendar days of when you received it. After 15 days, we cannot issue any refunds, exchanges or replacements. 

As long as the item(s) are unworn, in their original condition, there are no questions asked.

Exchange requests incur a $4.95 restocking and reshipping fee. Please double check your sizing before you purchase to prevent needing an exchange.

* Brown Sugar Box items cannot be returned or exchanged. You can update size preferences for future boxes in your account.

* Personalized/custom items cannot be returned or exchanged. PLEASE double check your personalization and refer to our size chart. 

*Clearance items or gift cards are not refundable and cannot be returned. 


Who pays for return shipping?

  1. If the error was made by us (wrong item shipped, damaged on arrival) we will pay for return shipping.
  2. Otherwise (you ordered wrong size, changed your mind etc) you are responsible for the shipping of a return or exchange.

 You may return the product for a refund, replacement/exchange or store credit (you choose) if:


Items that cannot be returned:

 

How do I return my item?

Please submit a return request using this form. You will need your order number and the email you used when you placed your order.  Please do not send us the item(s) to be returned until you have contacted us via our return request page.