If you're not happy, we're not happy!
What is your return policy?
We are committed to making sure you are % satisfied with your order!
If you are not happy with the merchandise you purchased, you may exchange or return it as long as you contact us within 30 calendar days of when you received it. After 30 days, we cannot issue any refunds, exchanges or replacements.
As long as the item(s) are unworn, in their original condition, there are no questions asked.
Exchange requests incur a $6.99 restocking due when the exchange is being processed. An invoice will be sent to complete your purchase. Please double check your sizing before you purchase to prevent needing an exchange.
* Brown Sugar Box items cannot be returned or exchanged. You can update size preferences for future boxes in your account. If there is an issue with an item in your box that is our error, you MUST notify us within 7 days of receiving your box. No exceptions.
* Personalized/custom items cannot be returned or exchanged. PLEASE double check your personalization and refer to our size chart.
*Clearance/Sale items or gift cards are not refundable and cannot be returned.
Who pays for return shipping?
- If the error was made by us (wrong item shipped, damaged on arrival) the return shipping costs will be waived.
- Otherwise (you ordered the wrong size, changed your mind etc) the cost of return shipping will be deducted from the refund amount.
You may return the product for a refund, replacement/exchange or store credit (you choose) if:
- You requested the return within 30 calendar days after delivery, and:
- You have not used the product in any way
Items that cannot be returned:
- Any item more than 30 calendar days after delivery
- Any item that has been used or worn or washed
- Any item that was purchased on Clearance
- Any items on sale or purchased using a sale promo code
- Brown Sugar Box items
- Surprise Box/ Mystery Boxes/ Promotion Boxes
How do I return my item?
Please submit a return request using the form. You will need your order number and the email you used when you placed your order. Please do not send us the item(s) to be returned until you have received a return authorization.